Cancellation Policy

Last Updated: October 1, 2026 Version: 3.1.0

Who sells Viszy plans

Viszy's paid plans (Plus, Pro, and Studio) are sold by Sylphx Limited, a company registered in England and Wales (company number 16438428). Registered office: 128 City Road, London EC1V 2NX. Phone: +44 7537 188 188. VAT number: GB 502 7862 95. Payments are taken by Sylphx Money, operated by Sylphx Limited, with its payment processor Stripe. Prices include VAT.

How a plan renews

A paid plan renews automatically at the end of each month or year until you cancel. The date of the next renewal is shown in your account. The Terms of Service explain how we may change prices.

Cancelling

You cancel in your account (Account, Subscription). There is no cancellation fee.

• Cancelling stops the next renewal. You keep the plan until the end of the period you have paid for, and that period is not refunded in part.
• Your plan starts at once. When you subscribe you tick a box to say you want access now and understand you lose the 14-day cancellation right; we record that you asked for it.

Until the end of a period you can undo a cancellation in your account.

Changing plan

You can move between Plus, Pro, and Studio, or between monthly and yearly billing, from your account. Sylphx Money charges or credits the difference for the rest of the period.

Failed payments

If a renewal payment fails, Sylphx Money retries it over the following days. You keep the plan while the payment is retried; if it cannot be collected, the plan ends and the account returns to the Free plan. Nothing you made is deleted.

Payments

Apart from the cases above, and rights the law gives you that cannot be waived, payments are non-refundable. Where a payment is returned to you, it goes back to the card or payment method you paid with. Your bank usually shows it within 5 to 10 business days.

For a charge you do not recognise, or any other billing question, email hi@viszy.ai.

Your records

We keep a record of each payment, and that you asked for access to start at once, for as long as tax and accounting law requires, even after you delete your account; the link to your account is removed when the account is deleted.

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This policy is effective as of September 27, 2026.