Refund Policy

Last Updated: January 1, 2024 Version: 1.0.0

Overview

Viszy is committed to customer satisfaction. This Refund Policy explains our approach to refunds, cancellations, and account credits.

Refund Eligibility

Subscription Services

• Pro-rated refunds for annual subscriptions
• Full refund within 14 days of initial subscription
• No refunds for partial months of service

Credits and Usage

• Refunds for unused credits within 30 days of purchase
• Credits expire 12 months from purchase date
• No refunds for used or consumed credits

Technical Issues

• Full refund if service is unavailable for more than 24 hours
• Pro-rated refunds for significant service degradation
• Credits for technical difficulties affecting usability

Refund Process

Request Submission

• Contact our support team within the refund eligibility period
• Provide account information and reason for refund
• Include any supporting documentation

Review Timeline

• Standard requests: 5-7 business days
• Complex cases: up to 14 business days
• Emergency situations: 24-48 hours

Approval Process

• Automated verification of eligibility
• Manual review by support team
• Final approval by management if needed

Cancellation Policy

Subscription Cancellation

• Ask us to cancel through the contact form, and we will confirm in writing. Self-service cancellation is not available yet.
• No cancellation fees
• Service continues until end of billing period
• No pro-rated refunds for partial months

Account Deletion

• Permanent deletion upon request
• 30-day grace period before final deletion
• Data export available before deletion
• Cannot be undone once completed

Non-Refundable Items

Used Services

• Consumed credits and image generations
• Premium features used during billing period
• Third-party services and integrations

Special Offers

• Promotional pricing and discounts
• Bundle deals and package offers
• Limited-time offers with explicit terms

Account Violations

• Refunds denied for policy violations
• Account termination without refund for abuse
• Legal costs and fees

Alternative Compensation

Service Credits

• Offer service credits for technical issues
• Bonus credits for service disruptions
• Loyalty credits for long-term customers

Feature Upgrades

• Free premium features as compensation
• Extended trial periods
• Enhanced account benefits

Dispute Resolution

Internal Review

• First appeal to support team
• Escalation to management if needed
• Final decision by executive team

External Options

• Credit card chargeback process
• Alternative dispute resolution
• Legal action as last resort

Policy Changes

Updates

• 30-day notice for significant changes
• Clear explanation of modifications
• Grandfathering for existing customers
• Updated policy posting

Communication

• Email notifications for policy changes
• In-app announcements
• Website banner notifications

Contact Information

Refund Requests

• Email: [email protected]
• Contact form: https://viszy.ai/contact
• Support portal: support.viszy.ai

General Inquiries

• Email: [email protected]
• Status page: https://viszy.ai/status
• Business hours: 9 AM - 6 PM EST, Monday-Friday

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This policy is effective as of January 1, 2024 and may be updated periodically.