Help & FAQ
The questions people ask most, answered plainly. If yours is not here, write to us — a person reads every message.
- Do I need an account to create something?
- You can open the studio and describe an idea without signing in. An account is what keeps your work: it saves finished creations to you, lets you reopen and download them later, and is required before anything is created for you.
- What can I make?
- Three kinds of finished file: an image, a video clip, and a voiceover. You choose the outcome — for example a square profile picture, a few seconds of motion, or a spoken script — and Viszy handles the rest.
- Do I have to choose a model or settings?
- No. There are no model names, providers, or quality tiers in the interface — you describe what you want and Viszy chooses how to make it. Templates save typing when you would rather start from a situation than from a blank page.
- Can I start from a photo, a sketch, or my voice?
- Yes. Images and video can use a reference you upload, capture with the camera, or draw as a sketch, and you can speak your idea instead of typing it. Voiceovers are made from a script, so a reference image does not apply there.
- What happens if a creation fails?
- The creation shows that it did not finish, and you get an explicit new attempt with your description and reference still in place — never a half-finished file presented as a result, and never a silent second attempt.
- Who can see what I make?
- Only you can see it until you publish it. A finished creation is readable by the account that made it, and it stays that way until you publish it; publishing gives you a link anyone can open, and you can unpublish it again from your account.
- Can I use what I make commercially?
- You own what you make, and you are responsible for the words and images you bring. The plan you are on decides the licence: Free is for personal use and adds a small watermark, while the paid plans remove it and include a commercial licence.
- Can I turn an image into a video later?
- Yes. Open the finished image and choose to animate it. That keeps the subject, framing, and light you already approved and adds the movement you describe, rather than starting the idea again.
- How do downloads and sharing work?
- Every finished creation is saved to your account and has a Download button, so you can keep the file or come back to it later. Sharing is a deliberate step: publishing gives you a link anyone can open, useful for a customer or a friend, and you can unpublish it again whenever you want.
- What's included in each plan?
- Every plan creates images, video, and voiceovers — you just describe what you want. Free is free forever and gives you 30 images a month (watermarked), 15 seconds of video, and 2 voiceovers. The plans being prepared — Plus at $14 a month, Pro at $39 a month, Studio at $99 a month, with yearly billing about two months cheaper — raise standard images to unlimited by fair use and add larger premium allowances, no watermark, and a commercial licence. Their monthly video allowances are Plus 12s (about 2 clips), Pro 25s (about 5 clips), Studio 50s (about 10 clips); free is sized to try video rather than to publish with it.
- What happens if I reach my allowance?
- A plan's monthly allowance covers the images, video, and voice in that plan. If you run out, the studio tells you what is left and what the next step is — upgrading or topping up — and nothing is ever charged silently.
- Do I pay per image or per credit?
- Viszy is sold as a plan rather than a fee per picture, and the pricing page lists what each plan includes. A free plan lets you see how it works before paying anything.
- Is there a free option?
- Yes. The Free plan costs nothing and needs no card: 30 watermarked images a month, 15 seconds of video, and 2 voiceovers. The pricing page lists what each plan adds on top.
- Can I change or cancel a paid plan?
- Paid checkout is still a preview, so plan changes and cancellations are not open yet. We will publish the change and cancellation flow before billing starts.
- Do you offer refunds?
- There is nothing to refund while paid checkout is still a preview — the Free plan costs nothing. When billing opens, our Refund Policy applies: a full refund within 14 days of your first subscription, pro-rated refunds on yearly plans, and no refunds for part-months or allowance you have already used.
Still stuck?
Send us the description you used and what you expected. It is the fastest way for us to reproduce a problem and tell you what to change.